Hardware Asset Management in ServiceNow
- Descrição
- Currículo
- FAQ
- Revisões
Are you an IT Asset Manager who wants to manage assets in ServiceNow? Or maybe you’re already managing your organizations assets in ServiceNow, and you want to learn the best practices? If so, then this course is perfect for you!
In this course you will learn about:
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Hardware Assets
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Hardware Models
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Relationship Between an Asset and a Configuration Item (CI)
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Difference Between the Asset Repository and the Configuration Management Database (CMDB)
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Consumables
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Consumable Models
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Contracts
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Workflow of an Asset
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Purchase Orders
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Receiving Assets
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Requesting Assets
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Stockrooms
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Hardware Asset Tracking
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Transfer Orders
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Vendor Management
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Vendor Catalog Items
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Asset Classes
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Asset States and Substates
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Parent and Child Relationships
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Product Catalog
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Service Catalog
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Stock Rules
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Asset Reports
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Adding New Fields to the Asset Form (alm_hardware)
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Creating your own IT Asset Management dashboard
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Customizing the Hardware Asset Form
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Return Merchandise Authorization (RMA)
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IT Governance
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The Different Stages of an Asset’s Lifecycle
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Planning
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Acquisition
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Deployment
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Management
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Retirement & Disposition
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Importing Asset Records
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Managing your IT Asset Inventory
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Advanced Shipment Notifications (ASN)
Careers in the IT Asset Management (ITAM) industry are proving to be more and more common, so the need for solid skills and experience with ServiceNow is proving to be a basic requirement for all ITAM professionals.
Did you know that the average salary for an IT Asset Manager in the United States is $110k? This course will enable you to kick-start your career in IT Asset Management.
ITIL 4 also places a heavy focus on IT Asset Management, so maybe you’re ITIL certified, and want to greater expand your knowledge into ITAM on ServiceNow.
This course is also great if you’ve just purchased and/or setup ServiceNow Discovery, and you’re wanting to understand how to manage your hardware assets throughout their lifecycle. Although this course does not cover Software Asset Management (SAM) or License Management, it is a good segway into setting up ServiceNow for your Hardware Asset Management practice.
What is Hardware Asset Management (HAM)?
Hardware Asset Management is the management of your physical assets. From when an asset is requested, then procured, to eventually being retired and disposed, hardware asset management ensures that physical assets are fully tracked and managed throughout their lifecycle.
Hardware Asset Management also involves managing:
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Warranties
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Contracts
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Vendor Agreements
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Software Licenses
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Non-IT Assets (infrastructure equipment, facilities assets, healthcare assets etc)
Study this course today and elevate you’re career to the next level!
Maybe you’re interested in taking the Hardware Asset Management Fundamentals course by ServiceNow, but don’t want to pay the hefty price? Take this course today and learn the SAME information, and much more for 100x less!
Please note, this course was created on the Madrid release of ServiceNow. If you’re using the New York, Geneva, Paris or Quebec release, not to worry, the topics and information covered in this course are still relevant and valid.
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1
Course IntroductionAn introduction to the course.
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2
Hardware Asset Management Explained
An overview of what Hardware Asset Management (HAM) is.
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3
Obtaining a Personal Developer Instance (PDI)
Learn how to obtain your very own ServiceNow Personal Developer Instance (PDI).
If you're getting redirected to the ServiceNow App Engine Studio view, simply remove "now/appenginestudio/home" from the URL to be taken to the admin view.
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5
Hardware Models
An overview of what Hardware Models are, and how to create them in ServiceNow.
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6
Hardware Assets
An overview of what Hardware Assets are, and how to create them in ServiceNow.
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7
Consumable Models & Assets
An overview of the Consumables Model and Consumables module.
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8
Configuration Items (CIs)
An overview of what a Configuration Item (CI) is, and how to create one in ServiceNow.
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9
Model Categories
An overview of Model Categories, and how to create and maintain them.
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10
Manufacturers & Vendors
An overview of what Manufacturers and Vendors are, and a step by step guide on how to create them in ServiceNow.
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11
Locations
An overview of the locations module in ServiceNow.
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12
Stockrooms
An overview of the Stockrooms module in ServiceNow.
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13
Asset Depreciation
Understand what asset depreciation is, and how to depreciate assets in ServiceNow.
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14
Cost Centers
Learn what a cost center is, and how to create one.
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15
Publishing a Hardware Model to the Service Catalog
Learn how to publish hardware models to the service catalog.
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16
Hardware Model Lifecycles
Learn what hardware model lifecycle dates are, and how to add them in ServiceNow against your hardware models.
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17
Activating the Procurement Plugin
Learn how to activate the Procurement Plugin.
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Creating an Asset Request (Requested Item)
Learn how to create an asset request, and understand the lifecycle of a request.
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19
Purchase Orders
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Transfer Orders
Understand what Transfer Orders are, and how to create them.
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21
Stock Rules
Understand what a Stock Rule is, and how to create one.
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22
Contracts
An overview of what a Contract is, and how to create and manage them in ServiceNow.
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23
Vendor Catalog Items
An overview of what a Vendor Catalog Item is, and how to create and manage them in ServiceNow.
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24
Disposal Orders
Learn what disposal orders are, and how to create and process them in ServiceNow.
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25
Advanced Shipment Notifications (ASN)
Learn what Advanced Shipment Notifications (ASN) are, and how to import them into ServiceNow.
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26
Loaner Asset Orders
Learn what a Loaner Asset Order is, and how to request one in ServiceNow.
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27
Inventory Stock Orders
Learn what an inventory stock order is, and how to submit them in ServiceNow.
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28
Hardware Asset Dashboard
Learn about the Hardware Asset Dashboard and understand what the charts and KPIs mean.
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29
Asset Audits
Learn how to create and perform asset audits in ServiceNow using the ServiceNow Agent app.
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30
Hardware Asset Management Content Service
Learn what the Hardware Asset Management Content Service is, and how to opt into it.
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31
HAM Resource Categories
Learn about HAM resource categories, and how to opt-in to them in ServiceNow.
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32
Hardware Model Normalization
Learn what hardware model normalization is, and how to normalize hardware models in ServiceNow.
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33
Hardware Asset Refresh Orders
Learn what hardware asset refresh orders are, and how to create one in ServiceNow.
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34
Asset RMA Orders
Learn what asset RMA orders are, and how to log them in ServiceNow.
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35
Asset Actions (Incident & Change)
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36
Asset Reclamation
Understand what asset reclamations are, and how to submit an asset reclamation request in the system.
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37
Content Lookup Portal
Understand what the Content Lookup Portal is, and how to use it.
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38
Asset Management Executive Dashboard
Learn about the Asset Management Executive Dashboard in ServiceNow.
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39
Adding New Fields To The Asset Form
Learn how to add a new field to the Hardware Asset form in ServiceNow.
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40
Creating and Adding New Fields QuizLet's see how much you've learnt in this section of the course!
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41
Creating a Custom Return Merchandise Authorization (RMA) Module
In this lecture you'll understand what an RMA is, and how to create your very own RMA tracking module in ServiceNow.
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42
Adding an Asset Related List To The User Form
Learn how to add an asset related list to the user form.
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43
Adding a Stockroom Shelf Field To The Asset Form
Learn how to create a stockroom shelf module that will allow you to select the shelf of an in stock asset.
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44
Create a Custom Business Rule to Prevent Duplicate Asset Tags
Learn how to create your own business rule that prevents the creation of an asset that contains a duplicate asset tag.
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45
Enabling Asset Table Auditing (History)
Learn how to enable table auditing (history) for your asset records.
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46
Updating the Model Category of An Existing Hardware Asset
Learn how to update the model category of an existing hardware asset in ServiceNow.
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49
Importing Hardware Asset Records
In this lecture, you'll learn:
What a Import Set is, and how to create one
What a Transform Map is, and how to create one
How to import Hardware Assets Records into ServiceNow using an excel spreadsheet
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50
Importing Data Quiz
Let's see how much you've learnt in this section of the course!
